Terms of purchase
The owner of the online shop www.saunamüts.ee (hereinafter referred to as the Online Shop) is Saunamüts OÜ (registrikood 17094560), asukohaga Tallinn, Pallasti
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop. The prices of products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge. All prices of goods sold in the online shop are in euro. The delivery charge depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order. Information about the goods is provided on the Online Shop directly with the goods.
Placing an order
In order to place an order, you must add the desired products to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
Important! When paying by bank transfer, be sure to press the “Back to merchant” button on the bank page.
Payments are mediated by Montonio. Payments are made outside the Online Shop in a secure environment – in the case of payment by bank link in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Montonio. The Seller does not have access to the customer’s bank and credit card details. The contract enters into force as from the date of receipt of the amount due in the account of the Online Shop.
The owner of the online shop is the controller of the personal data and transfers the personal data necessary for the execution of the payment to the processor Montonio.
If the goods ordered cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery
Goods are shipped to Estonia, Finland, Latvia
To collect the goods, the buyer has the following options: an Omniva parcel machine, Itella Smartpost, DPD or Venipak.
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.
The delivery time for domestic shipments in Estonia is usually 5 working days from the date of entry into force of the sales contract.
In exceptional cases, the right of delivery is granted up to 45 calendar days.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the right of withdrawal within 14 days, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as it is allowed to test the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop shall be entitled to reduce the refundable amount in accordance with the reduction in the value of the goods.
In order to return the goods, a withdrawal form must be submitted in free form and sent to the e-mail address info@saunamüts.ee no later than 14 days after receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to what was ordered (e.g. wrong or defective product).
The purchaser must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the aforementioned period.
Upon receipt of the goods to be returned, the online shop will reimburse the purchaser immediately, but no later than 14 days after receipt of the request for withdrawal, all payments received from the purchaser under the contract.
The online shop may refuse to make refunds until it has received the return of the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is the earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the purchaser if the price of the goods in the online shop is, due to a mistake, marked significantly below the market price of the goods.
Right of appeal
The online shop is liable for any non-conformity or defect in the goods sold to the buyer which was already present at the time of delivery and which becomes apparent within a period of up to two years from the date of delivery of the goods to the buyer.During the first six months after delivery of the goods to the buyer, the defect is presumed to have been present at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to info@saunamüts.ee or by calling +372 55 60 25 94.
The online shop is not liable for defects that occur after the delivery of the goods to the buyer.
If the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. In the event that the goods cannot be repaired or replaced, the Online shop will refund the buyer all the fees that were included in the sales contract.
The online shop shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and personal data processing
The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop forwards personal data to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Dispute resolution
If the purchaser has a complaint about the Online Shop, he/she should send it by e-mail to info@saunamüts.ee or call +372 55 60 25 94.
If the buyer and the Webshop are unable to settle the dispute by an agreement, the buyer can refer the matter to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to settle disputes arising from a contract between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge.
The buyer may refer the matter to the European Union’s consumer dispute resolution platform.
© Saunamüts OÜ
